Are balances refundable, what if I need to cancel my holiday?
Deposits are non-refundable; balances will be refunded if the cancellation is made 4 weeks prior to the holiday. I recommend guests take out their own private holiday insurance.
When is my balance due?
All balances are due 8 weeks before holiday start date.
Can I pay in instalments?
Yes, no problem, you can make payments at any time, and a budget to suit yourself, I do ask that when making payments direct into my bank account you use your name as a reference.
Are park tickets included in the cost of caravan hire?
No, passes are purchased direct from Flamingo Land at the booking office on the day of your arrival.
What time can I gain access to the caravan?
The caravan will be ready for you from 2pm, you will need to vacate the caravan by 10am on morning of departure.
What time can I arrive at Flamingo Land?
You can arrive at Flamingo Land when the park opens, however, you will not have access to the caravan until 2pm, if the caravan is ready for you earlier than 2pm I will text you.
How will I get the keys to the caravan?
I have a key safe attached to the caravan, once passes are purchased you can make your way straight to the caravan.
